After-sales Service-Terrence Energy Co., LTD.

After-Sales Service Network

Terrence prioritizes the development of its service network to continuously improve service quality. We are committed to providing full lifecycle support for all our products.

24/7 Customer Service Hotline: 400-161-0500

Our nationwide after-sales service network is supported by service centers in Beijing and Changzhou.

Two Major Service Centers

Northern Service Center
Southern Service Center

Nationwide Service Coverage

Each service location is staffed by at least two experienced after-sales service engineers.
Essential tools, equipment and spare parts are available to support maintenance and repairs.
Our service locations work together to respond quickly, coordinate support and deliver reliable after-sales service, helping customers keep their equipment operating smoothly.

Our Service Commitments

We provide one complimentary set of commissioning tools.

Before the design stage, we communicate with your company and design institute to refine and improve the proposed solution.

Our sales representatives and after-sales service engineers attend the site to receive equipment and assist with acceptance inspections.

Our after-sales service engineers provide on-site equipment commissioning and gas start-up support, as well as customer training.

Terrence provides a 24-hour customer service hotline: 400-161-0500

We provide complimentary periodic inspections and help customers plan their spare parts requirements.

We are committed to providing customers with complimentary technical training or on-site training.

We guarantee product traceability throughout the specified traceability period and provide equipment spare parts whenever needed.

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